Customer Care

Home/Customer Care

Customer Care

pic_0049_newWith over 80 installations worldwide since 2002, each of our customers is as important as the next. At intelliTECH, we are striving to be the provider of choice for liquid packaging solutions to the global life sciences industry. We work with you before you buy, during the manufacture of your equipment and deliver after-sales support. From the friendly voice you’ll hear answer the phone to the knowledgeable expertise you’ll appreciate from service technicians, we work to satisfy our customers. You can expect:

Pre-Sales Support

  • Use the build your system application
  • Send commodities or product for evaluation
  • Submit your specification and request a quote
  • Schedule a product demonstration or onsite visit
  • Place an order via e-mail, web, phone, or fax

Project Management

  • Monitor manufacturing progress
  • Observe factory acceptance test
  • Review deliverable documentation
  • Contract optional IQ/OQ validation documents
  • Attend system training
  • Set up preventive maintenance and consumables ordering

Post-Sales Support

  • Contract system delivery, installation and set up
  • Gain support for execution of site acceptance test, IQ/OQ validation
  • Schedule on-site, machine maintenance
  • Blanket order spare parts, consumables and field service
  • Contact technical support for production assistance
  • Trade-in / up-grade used equipment
Contact Us

Contact Us for More Info

We are striving to be the provider of choice for liquid packaging solutions to the global life sciences industry
Contact Us

intelliTECH Inc.

727.914.7000 voice

410.876.1256 fax

866.434.5548 toll free

sales@intellitech-inc.com